SECTION CONTAINS –
- LEISURE CENTER CONDITIONS OF USE
- RISK ASSESSMENT FOR COVID 19
- BOOKING CONDITIONS FOR SHERINGHAM COTTAGES
The hiring contract will be between you (“the Hirer”) and Sheringham Cottages and shall be deemed to be made subject to these Conditions of Hire and governed by English Law. The Contract of Hire is not effective until Sheringham Cottages dispatch to the Hirer written confirmation of the booking this may be by e-mail or post (Confirmation of Booking).
Once we have issued a Confirmation of Booking, you are responsible for the total published price of the booking including extras as shown on the Confirmation of Booking. The deposit must be paid within 5 working days (if you chose, on the booking form, to use credit/debit cards you will have already paid this. Please check on your Confirmation of Booking). If deposits are not received within 5 working days, your booking may be cancelled at our discretion. You will be charged an administration fee of £40 or 10% of the booking whichever is the greater.
The balance must be paid at least 6 weeks before the date of your holiday. If the balance is not received by this date, your booking may be cancelled at our discretion. Your deposit will be forfeited and you will remain liable for the balance payable. We will also charge you an administrative fee of £40 or 10% of the booking whichever is the greater.
You must check your booking acceptance as well as any other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out.
The booking is for the number stated on the booking form. You undertake, when asked, to provide the names of those booked into the property. Any changes to the number in your party must be made in writing and agreed by us. We reserve the right to increase the amount paid for the holiday should the party size increase. Under no circumstances can the “sleeps up to number” for the property, as stated on this website, be exceeded nor may any person other than guests booked and staying in the property, for their holiday, use the facilities and amenities of the property. If the hirer wishes to hold any function involving people who are not booked into the property they must obtain written permission from Sheringham Cottages, this would usually involve an extra charge and the hirer providing the names and address of those wishing to visit. If any of the above terms are not adhered to, the booking will be terminated immediately without any refund.
Cancellation and Insurance:
Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday, you are still liable to pay for the booking in full, even if we have not yet received your deposit and/or balance. If we do succeed in re-letting the booking, we may at our discretion, not demand the balance or refund the balance to you if you have already paid it. You will be charged an administration fee of £40 or 10% of the booking whichever is the greater.
Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.
Non-availability of Accommodation:
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Departure:
Please be ready to leave the accommodation by 10 am on the day of departure, unless otherwise arranged. Please leave the accommodation, clean and in the same condition as you found it. If you have made use of any further service for which payment has not been made during your holiday, we will provide you with an invoice which is payable on departure.
Damages and Breakages:
Please take care with our properties and their contents. You are responsible and liable for any breakages or damage which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £20-00 if you did not report this prior to departure.
Keys:
House keys are the responsibility of the hirer should these fail to be returned on the day of departure we reserve the right to change the locks on the property immediately without notification, on security grounds. The full cost will be charged to the hirer.
Liability:
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. We do not accept any liability for breakdown / unavailability of; Woodlands Leisure, any Internet / TV service, which we may provide on a complimentary basis.
Dogs:
Small to medium breed dogs are permitted.
We class a medium size dog as follows: Height to the withers (shoulders) 24 inches (60cm) and weighing no more than 80lb (36Kg) this is about the size of a Labrador. If two dogs are visiting the larger may be no taller than 20 inches (50cm) and weigh no more than 55lb (25Kg) this is about the size of a Springer Spaniel.
Under certain circumstances larger dogs may be accepted BY PRIOR ARRANGEMENT call 01263 577 560. A damage deposit of £100 per dog may be required. This deposit will be returned provided there is not any damage, by internet banking, within seven days of your departure date. We will require your sort code and account number for this service.
Dogs are not permitted on the furniture if your dog is allowed on chairs at home you must bring your own covers for our furniture. Under no circumstances are dogs allowed in bedrooms.
The only exception to the above are service dogs.
Please note we do not allow dogs to remain in the property or garden unattended at any time. If we receive complaints, are called out to calm an unattended dog or simply find your dog unattended in one of our properties we will make a minimum charge of £25-00 payable immediately in cash for each incident. Should we have to take further action to quieten your dog we will make further charges, again payable immediately in cash.
Cycles:
Please do not bring cycles into any of the properties we will fully charge for damage or extra cleaning required as a result.
Linen & Towels:
Linen and Towels are provided within the quoted rate.
Bed sizes range from Superking at 6ft wide, King at 5ft wide and single beds at 3ft.
Please ensure you have ordered all linen or towels at least seven days before your holiday start date. After this time we may not be able to split the Superking beds. If linen is ordered less than a week before arrival, and we can supply it, there may be a surcharge.
Data:
Any data collected during the course of this booking will be kept on computer files and held in accordance with our terms and conditions.
Arrival:
Your accommodation will be available to you at the time stated in the letter/e-mail we send you confirming receipt of your final balance payment. This payment should be sent six weeks prior to the commencement of your holiday. This is unless otherwise arranged. Please try not to arrive earlier, we will still be busy preparing your accommodation, and won’t be available to meet you. We look forward to welcoming you to Sheringham cottages.
Late arrival:
Should you be delayed and expect to be arriving after your agreed time, please phone (01263) 588 247 before 9.30 a.m. when arrangements may be made to meet you. If you should be delayed en route and need to phone after 9.30 a.m. please contact (01263) 588 247
Please note: Late arrivals of over 1 hour will be charged at £25 extra unless prior arrangement has been made
General:
1) The person making the booking (who is responsible for the cottage) must accompany the party for the duration of the holiday and be over the age of 21.
2) We reserve the right for the purpose of maintenance etc, to enter the cottage with or without workmen (even in the absence of the occupant) at any reasonable time.
3) The booking is for the purpose of a holiday only and no security of tenure will be created.
I UNDERSTAND THE ABOVE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM
SIGNED (FAMILY/GROUP LEADER)
PRINT NAME
DATE
The following section only needs to be completed if you intend to use WOODLANDS Leisure Club.
- SHERINGHAM COTTAGES
- WOODLANDS LEISURE CLUB
- TERMS OF USE
To ensure you have plenty to do even on the rainy days, we do not get many, you have free use of Woodlands Leisure (Woodlands), so don’t forget your swimming costume and towels, it is limited to the following:
You may use the Swimming Pool, Sauna, Steam and Spa plus the Gym, all other activities are chargeable at the normal Woodlands rates. At present the following conditions apply these may be changed by Pinewood without notice;
Pool, sauna, steam & spa close 30 minutes before closing time
Children under 16 must vacate the pool by 8.00pm Monday to Thursday
Children under 16 must be accompanied by an adult (18 or over)
Children under 14 years may not use the gym.
While you are at the club you must obey all rules and restrictions in place at the time of your booking.
On departure you must ensure you have paid all fees due.
You must not use any towels hired from Sheringham Cottages at Woodlands.
MEMBERSHIP CARD
On arrival you will be asked to produce your membership card and booking form. You may be asked for ID such as a driving licence. This will only be required from the group leader, the person who made the booking.
A £10 membership card deposit is required payable to us at the time of arrival when you will be presented with your card.
The card should be left where we left it for you in the kitchen, we will return your deposit by bank transfer (Internet Banking) we will require your sort code and account number for this service. We will not return your deposit via any other method.
Failure to hand the card back or you forget to leave it where we left it for you, will result in the loss of your deposit.
Please understand that the cleaners will not have time to search the property for cards not left in the correct place, we will also be replacing any lost cards immediately after 10.00 am from Woodlands ready for our new guests arrival.
If you lose a card during your stay you may be able to replace it by visiting Woodlands and paying a lower fee. This service is at Woodlands discretion and you will need your Booking Form and ID
Sheringham Cottages may share your details with Woodlands if they are required for any professional reason, such as unpaid bills etc.
Sheringham Cottages its owners or employees do not accept any liability for you or your group/family whilst at Woodlands Leisure Club or any other parts of the Woodlands complex.
Sheringham Cottages do not accept any liability should Woodlands Leisure be unavailable for any reason.
I understand the above Terms of use and agree to be bound by them.
Signed on behalf of your group/family by the group leader.
Date
Property Name:
My bank account details are provided below and understand that you will be using internet banking to return my £10 deposit.
Account name
Account number
Sort Code
COVID 19 RISK ASSESSMENT FOR SELF-CATERING PROPERTIES
Property Name – SHERINGHAM COTTAGES (ALL PROPERTIES)
Date of Assessment 03 APRIL 2020
Assessment Carried out by TREVOR CLAYDON
HAZARD – Person to person contact during COVID 19 pandemic (Host and guest)
WHAT WE HAVE DONE TO CONTROL THE RISK
Provide a pre-arrival/ departure email for guests explaining procedures.
Use self-check in approaches where appropriate such as Key Safe access then follow up visit to meet guests Do not enter house meet carried out on doorstep and ensure welcome staff understand social distancing guidelines.
Ensure guests are not present during interim cleans or when Any issues needing a maintenance visit to be arranged when guests are out of the property where possible (unless an emergency)
Full PPE worn whenever entering a property which is booked. Provide this for workmen entering at our request EG Gas/Electrician
Provide a FAQ document on all aspects of the property for example:
When bin day is
How the boiler works
How to switch the heating on
How the cooker works
This will minimise any visit to the property
Display NHS England “ What to do if you fall ill with Covid 19 symptoms while visiting”
HAZARD – Cleaning regimes
WHAT WE HAVE DONE TO CONTROL THE RISK
All cleaning team members are given the correct protective clothing and training on how to use them correctly and instructions on handwashing, protective clothing disposal and their well being.
Created a cleaning plan that all cleaning staff must adhere to and sign for each clean
Created a maintenance checklist that all cleaning staff have to sign for on each clean, any issues to be flagged and dealt with before the guests arrival report to Supervisors (Alex or Tom) who will oversee all cleans and be present throughout the cleaning period.
Cleaning standards checked at end of all cleans and prior to guest arrival.
Provide linen bags for each area and ask guests to strip their bed and place in bags provided.
Put a cleaning requirement document together, clearly stating what should be sanitised within the property for example
Touch points, door handles, banisters, surfaces, bathrooms
What should be disinfected, floors, walls using spray at 99.9999% One point below hospital grade.
Ensure all cleaning equipment is PAT tested and fit for purpose and are being used in the correct way Products to EN 1276 & EN1500 level.
Put a health & safety file together with all cleaning products used and for what purpose plus copy of previous cleans
HAZARD – Dealing with a guest who is unwell or infectious in our properties
WHAT WE HAVE DONE TO CONTROL THE RISK
Placed a what to do if you suspect you, as a guest are ill or have an infectious outbreak, document in the property including relevant phone numbers and actions required SEE
Display NHS England “ What to do if you fall ill with Covid 19 symptoms while visiting” poster.
Ensure guest uses clean linen bag provided to strip own bed at end of stay.
Deliver, medicines, food supplies and extra cleaning materials to the outside of the property as/if requested.
Build into terms and conditions the cost and requirements if a guest has to extend their stay through illness for self-quarantine
Build a relationship with fellow property owners (buddy system) to see if arriving guests can be relocated into one of these properties if original booking cannot be fulfilled due to guest illness
HAZARD – Laundry
WHAT WE HAVE DONE TO CONTROL THE RISK
We use a national professional laundry company which provides all our linen and towels.
HAZARD – Changeover clean
WHAT WE HAVE DONE TO CONTROL THE RISK
All changeover cleans can only be completed once the guests have left the property
Cleaner has been checked by supervisors and passed as fit for work.
All protective clothing is available and put on by cleaner and worn throughout the clean.
All cleaning / maintenance procedures are adhered to and documented accordingly.
HAZARD – Legionella
WHAT WE HAVE DONE TO CONTROL THE RISK
Infection of Legionella from standing water if the property has been lying empty for a week or more.
Flush the whole water system for two minutes or more. First flush toilet, then let the kitchen taps and the hand basin taps run for two minutes or more to let both hot and cold water pass through. Hot water at 60 degrees or hotter, check temperature on boiler.
Flush the shower for two minutes with hot water at 60 degrees or more followed by cold water . The showerhead should be disinfected before being re-fitted by immersing for at least an hour in any solution designed for this purpose
Finally, let any other taps run for two minutes. Hot water at 60 degrees or more.
